DEVELOPMENT PROSPECTS FOR E-COMMERCE PLATFORMS

Abstract

The article focuses on the development prospects for e-commerce platforms within the context of globalization and digitalization. The aim of the study is to analyze how these platforms adapt to rapid technological changes and evolving consumer behaviors, as well as their significant role in fostering social inclusion and driving economic growth. The research employed general scientific methods of cognition, including analysis, synthesis, comparison. The research results indicate that the e-commerce sector is experiencing significant growth, doubling its global revenue from $2.24 trillion in 2017 to an expected $5.42 trillion by 2025. Special attention is given to Amazon, which consistently demonstrates robust growth and expanding influence. By 2023, Amazon’s global sales volume reached approximately $231 billion, underscoring its dominance in the industry. This success is reflected in its strong market presence across various regions, including the United States, Europe, and Japan. Amazon’s strategic focus on product categories such as electronics, fashion, and home goods has positioned it as a leader in diverse markets. Moreover, Amazon’s commitment to inclusivity is evident through its initiatives supporting employees with disabilities, such as the "Work Wellness Coaching" program and AI-driven solutions aimed at enhancing accessibility. These efforts not only highlight Amazon's role in economic growth but also its contribution to social development by fostering a more inclusive workplace. Future directions for e-commerce platforms, including Amazon, are poised to capitalize on emerging trends to maintain and expand their market positions. Platforms are expected to enhance their logistical capabilities to meet the increasing consumer demand for faster deliveries, such as same-day or even hour-specific options. The integration of augmented reality (AR) into shopping experiences will continue to blur the lines between physical and digital retail spaces, allowing consumers to visualize products in their environments. Additionally, blockchain technology is likely to play a more significant role in ensuring supply chain transparency, building greater trust between consumers and brands. Personalization will remain central to e-commerce strategies, with AI-driven tools providing more customized shopping experiences. As platforms evolve, they will also increasingly adopt sustainable practices to address environmental concerns and attract eco-conscious consumers. The practical significance of the research lies in providing recommendations for businesses to adapt to dynamic and competitive market conditions.