CHARACTERISTICS OF WORK MOTIVATION OF EMPLOYEES IN ORGANIZATIONS DURING CRISIS CONDITIONS
##plugins.themes.bootstrap3.article.main##
##plugins.themes.bootstrap3.article.sidebar##
Published:
May 30, 2024
Abstract
This scientific article delves into the examination of how crisis situations affect the work motivation of employees within an organization. The research is grounded in the analysis of theoretical aspects of motivation, the influence of crises on employee incentive mechanisms, and an exploration of employees’ attitudes towards various work motivation factors. Encompassing four diverse organizations offering a range of business services, this research aims to determine the impact of crises on employee work motivation across varying contexts. Data were collected through surveys administered to employees, managers, and leading specialists within these organizations. The surveys were conducted anonymously, adhering to strict confidentiality policies. The survey process consisted of two phases, with 89 out of 117 employees participating in the initial phase and 84 in the subsequent stage. The findings of the study underscore the importance of effectively managing employee motivation during crises. This involves the swift adaptation of the motivation system, considering both material and nonmaterial incentives, particularly for key specialists. Effective management of salaries and bonuses remains paramount. Furthermore, intangible factors such as involvement in corporate processes, assuming additional responsibilities, and fostering career growth significantly influence employee motivation during times of crisis. Interpersonal relationships and the recognition of employee accomplishments also assume substantial roles in enhancing motivation.
How to Cite
Ishmuhametov, I. (2024). CHARACTERISTICS OF WORK MOTIVATION OF EMPLOYEES IN ORGANIZATIONS DURING CRISIS CONDITIONS. Baltic Journal of Legal and Social Sciences, 2(2), 94-105. https://doi.org/10.30525/2592-8813-2024-2-2-9
##plugins.themes.bootstrap3.article.details##
Keywords
work motivation, employees, motivation factors, crisis, organizations, survey
References
1. Adeyeye, A. V. (2021). Performance appraisal: A strategic tool for enhancing firms’ productivity and employees’ job performance. Hallmark University Journal of Management and Social Sciences, 3(2).
2. AlQershi, N. A., Thurasamy, R., Ali, G. A., Abu Al-Rejal, H., Al-Ganad, A., & Frhan, E. (2022). The effect of talent management and human capital on sustainable business performance: An empirical investigation in Malaysian hospitals. International Journal of Ethics and Systems, 38, 316–337.
3. Azar, M., & Shafaghi, A. A. (2013). The Effect of Work Motivation on Employees’ Job Performance. International Journal of Academic Research in Business and Social Sciences, 3(9), 432-445.
4. Bogomolova, E. V., Kot, Y. A., Nikiforova, E. A., & Petrenko, E. S. (2021). Anticrisis transformations of corporate culture in Russian companies during the COVID-19 pandemic. Sociological Journal, (4), 53-71. [In Russian].
5. Cantele, S., Zardini, A. (2018): Is sustainability a competitive advantage for small businesses? Journal of Cleaner Production, 182: 166–176.
6. Cox, R. F., Issa, R. R. A., & Koblegard, K. (2005). Management’s perception of key behavioral indicators for construction. Journal of Construction Engineering and Management, 131(3), 368–376.
7. Csákay, Z., Gorgenyi-Hegyes, E., Fekete-Farkas, M. (2021). The potential responses of the human resource management through CSR in the COVID-19 pandemic. Polish Journal of Management Studies, 24, 102–118.
8. Deming, W. E. (2000). Out of the Crisis. The MIT Press. ISBN: 978-0262541152.
9. Gagne, M., Forest, J., Gilbert, M. H., Aubé, C., Morin, E., & Malorni, A. (2010). The Motivation at Work Scale: Validation Evidence in Two Languages. Educational and Psychological Measurement, 70(4), 628–646.
10. Gigauri, I. (2020). Effects of Covid-19 on Human Resource Management from the Perspective of Digitalization and Work-life-balance. International Journal of Innovative Technologies in Economy, 4(31), 1-10.
11. Hattie, J., Hodis, F. A., & Kang, S. H. K. (2020). Theories of motivation: Integration and ways forward. Contemporary Educational Psychology, 61, 101865.
12. ILO Monitor (2021). COVID-19 and the world of work. 8th edition. Retrieved from https://www.ilo.org/wcmsp5/groups/public/---dgreports/---dcomm/documents/briefingnote/wcms_824092.pdf [Accessed on August 25, 2023].
13. Ilyin, E. P. (2011). Motivation and Motives. St. Petersburg: Peter, 2011. [In Russian]
14. IMF Annual Report (2022). Crisis upon crisis. Retrieved from https://www.imf.org/external/pubs/ft/ar/2022/ [Accessed on August 15, 2023].
15. Kirchler, E., & Rodler, C. (2002). Motivation in Organisationen. Wien: WUV.
16. Knapkova, M., Martinkovicova, M., & Kascakova, A. (2020). Working heavier or being happier? Case of Slovakia. Statistika – Statistics and Economy Journal, 100, 365–378.
17. Lohela-Karlsson M., Jensen I., Björklund C. (2022). Do attitudes towards work or work motivation affect productivity loss among academic employees? International Journal of Environmental Research and Public Health, 19, 934.
18. Marko, K., & Planinc, S. (2012). The impact of economic crisis on the motivation to work in food service: the case of the municipality of Piran. Academica turistica: tourism & innovation journal, 5(2), 27-38.
19. Mefi, N. P., & Asoba, S. N. (2021). Employee motivation in crisis situations: the case of a selected organization in the food and retail sector in cape town. Academy of entrepreneurship journal, 27(2), 1-8.
20. Mineva, O. K. (2020). Management of Social Adaptation and Motivation for Development in Modern Society. Moscow: infra-m. [In Russian]
21. Morkoviciute M., Edriulaitiene A. (2020): Explaining work motivation through perceived transformational leadership. Gender in Management, 35: 585–599.
22. Mujeeb, E. U., & Ahmad, M. S. (2011). Impact of Organizational Culture on Performance Management Practices in Pakistan. International Management Review, 7, 52.
23. Paais, M., & Pattiruhu, J. R. (2020). Effect of motivation, leadership, and organizational culture on satisfaction and employee performance. Journal of Asian Finance Economics and Business, 7, 577–588.
24. Palm, E., Seubert, C., & Glaser, J. (2020). Understanding employee motivation for work-to-nonwork integration behavior. Journal of Business and Psychology, 35, 683–696.
25. Pourron, A. (2020). Why Is Employee Motivation So Important In Crisis Situations? International Labour Organisation. Managing work-related psychosocial risks during the COVID-19 pandemic. Geneva: ILO.
26. Robbins, S. P., Judge, T. A., Odendaal, A., & Roodt, G. (2009). Organizational behaviour: Global and Southern African Perspectives. Cape Town: Pearson Education South Africa.
27. Rozi, A., & Sunarsi, D. (2019). The Influence of Motivation and Work Experience on Employee Performance at PT. Yamaha Saka Motor in South Tangerang. Jurnal Pemikiran Ilmiahdan Pendidikan Administrasi Perkantoran, 5(2), 65-74.
28. Sandiford, P., & Divers, P. (2011). Demotivation as a problematic concept in business and management. Retrieved from https://www.researchgate.net/publication/306323506_Demotivation_as_a_problematic_concept_in_business_and_management [Accessed on August 10, 2023].
29. Smirnov, V. N. (2007). Psychology of personnel management in crisis conditions. Moscow, 2007. p. 180. [In Russian]
30. Stacho, Z., Stachová, K., Cagáňová, D. (2020): Participation of all employee categories in innovation processes in Slovak organisations. Mobile Networks & Applications, 25: 853–859.
31. Stachová, K., Stacho, Z., Blštáková, J., Hlatká, M., & Kapustina, L. M. (2018). Motivation of employees for creativity as a form of support to manage innovation processes in transportation-logistics companies. Naše More, 65, 180–186.
32. Subrahmanyam, S. & Henari, A. (2022). Analyzing the Impact on Performance of Employees through Motivation and Career Development. 13. 348-363.
33. Uka, A., Prendi ,A. (2021). Motivation as an indicator of performance and productivity from the perspective of employees. Management & Marketing—Challenges For the Knowledge Society, 16, 268–285.
34. Vansteenkiste, M., Lens, W. and Deci, E.L. (2006), Intrinsic versus extrinsic goal contents in self-determination theory: another look at the quality of academic motivation, Educational psychologist, 41 (1), 19-31.
35. Vikhansky, O. S., & Naumov, A. (2014). Management. Moscow: Infra-M. [In Russian]
36. Vlacseková, D., Mura, L. (2017). Effect of motivational tools on employee satisfaction in small and medium enterprises. Oeconomia Copernicana, 8, 111–130.
37. Wang, J., Hutchins, H. M. (2008). What Does HRD Know About Organizational Crisis Management? Not Enough! Read on. Advances in Developing Human Resources, 10(3), 299-309.
38. Wolor, C., Solikhah, S., Susita, D., & Martono, S. (2020). How to Maintain Employee Motivation Amid the COVID-19 Virus Pandemic. International Journal of Economics and Business Administration, 8, 78-86.
39. Zdravomyslov, A. G. (1996). Needs, Interests, Values. Moscow. [In Russian]
40. Zavadsky, J., Hitka, M., Potkany, M. (2015). Changes of employee motivation of Slovak enterprises due to global economic crisis. E+M Ekonomie a Management, 18(1), 57–66.
2. AlQershi, N. A., Thurasamy, R., Ali, G. A., Abu Al-Rejal, H., Al-Ganad, A., & Frhan, E. (2022). The effect of talent management and human capital on sustainable business performance: An empirical investigation in Malaysian hospitals. International Journal of Ethics and Systems, 38, 316–337.
3. Azar, M., & Shafaghi, A. A. (2013). The Effect of Work Motivation on Employees’ Job Performance. International Journal of Academic Research in Business and Social Sciences, 3(9), 432-445.
4. Bogomolova, E. V., Kot, Y. A., Nikiforova, E. A., & Petrenko, E. S. (2021). Anticrisis transformations of corporate culture in Russian companies during the COVID-19 pandemic. Sociological Journal, (4), 53-71. [In Russian].
5. Cantele, S., Zardini, A. (2018): Is sustainability a competitive advantage for small businesses? Journal of Cleaner Production, 182: 166–176.
6. Cox, R. F., Issa, R. R. A., & Koblegard, K. (2005). Management’s perception of key behavioral indicators for construction. Journal of Construction Engineering and Management, 131(3), 368–376.
7. Csákay, Z., Gorgenyi-Hegyes, E., Fekete-Farkas, M. (2021). The potential responses of the human resource management through CSR in the COVID-19 pandemic. Polish Journal of Management Studies, 24, 102–118.
8. Deming, W. E. (2000). Out of the Crisis. The MIT Press. ISBN: 978-0262541152.
9. Gagne, M., Forest, J., Gilbert, M. H., Aubé, C., Morin, E., & Malorni, A. (2010). The Motivation at Work Scale: Validation Evidence in Two Languages. Educational and Psychological Measurement, 70(4), 628–646.
10. Gigauri, I. (2020). Effects of Covid-19 on Human Resource Management from the Perspective of Digitalization and Work-life-balance. International Journal of Innovative Technologies in Economy, 4(31), 1-10.
11. Hattie, J., Hodis, F. A., & Kang, S. H. K. (2020). Theories of motivation: Integration and ways forward. Contemporary Educational Psychology, 61, 101865.
12. ILO Monitor (2021). COVID-19 and the world of work. 8th edition. Retrieved from https://www.ilo.org/wcmsp5/groups/public/---dgreports/---dcomm/documents/briefingnote/wcms_824092.pdf [Accessed on August 25, 2023].
13. Ilyin, E. P. (2011). Motivation and Motives. St. Petersburg: Peter, 2011. [In Russian]
14. IMF Annual Report (2022). Crisis upon crisis. Retrieved from https://www.imf.org/external/pubs/ft/ar/2022/ [Accessed on August 15, 2023].
15. Kirchler, E., & Rodler, C. (2002). Motivation in Organisationen. Wien: WUV.
16. Knapkova, M., Martinkovicova, M., & Kascakova, A. (2020). Working heavier or being happier? Case of Slovakia. Statistika – Statistics and Economy Journal, 100, 365–378.
17. Lohela-Karlsson M., Jensen I., Björklund C. (2022). Do attitudes towards work or work motivation affect productivity loss among academic employees? International Journal of Environmental Research and Public Health, 19, 934.
18. Marko, K., & Planinc, S. (2012). The impact of economic crisis on the motivation to work in food service: the case of the municipality of Piran. Academica turistica: tourism & innovation journal, 5(2), 27-38.
19. Mefi, N. P., & Asoba, S. N. (2021). Employee motivation in crisis situations: the case of a selected organization in the food and retail sector in cape town. Academy of entrepreneurship journal, 27(2), 1-8.
20. Mineva, O. K. (2020). Management of Social Adaptation and Motivation for Development in Modern Society. Moscow: infra-m. [In Russian]
21. Morkoviciute M., Edriulaitiene A. (2020): Explaining work motivation through perceived transformational leadership. Gender in Management, 35: 585–599.
22. Mujeeb, E. U., & Ahmad, M. S. (2011). Impact of Organizational Culture on Performance Management Practices in Pakistan. International Management Review, 7, 52.
23. Paais, M., & Pattiruhu, J. R. (2020). Effect of motivation, leadership, and organizational culture on satisfaction and employee performance. Journal of Asian Finance Economics and Business, 7, 577–588.
24. Palm, E., Seubert, C., & Glaser, J. (2020). Understanding employee motivation for work-to-nonwork integration behavior. Journal of Business and Psychology, 35, 683–696.
25. Pourron, A. (2020). Why Is Employee Motivation So Important In Crisis Situations? International Labour Organisation. Managing work-related psychosocial risks during the COVID-19 pandemic. Geneva: ILO.
26. Robbins, S. P., Judge, T. A., Odendaal, A., & Roodt, G. (2009). Organizational behaviour: Global and Southern African Perspectives. Cape Town: Pearson Education South Africa.
27. Rozi, A., & Sunarsi, D. (2019). The Influence of Motivation and Work Experience on Employee Performance at PT. Yamaha Saka Motor in South Tangerang. Jurnal Pemikiran Ilmiahdan Pendidikan Administrasi Perkantoran, 5(2), 65-74.
28. Sandiford, P., & Divers, P. (2011). Demotivation as a problematic concept in business and management. Retrieved from https://www.researchgate.net/publication/306323506_Demotivation_as_a_problematic_concept_in_business_and_management [Accessed on August 10, 2023].
29. Smirnov, V. N. (2007). Psychology of personnel management in crisis conditions. Moscow, 2007. p. 180. [In Russian]
30. Stacho, Z., Stachová, K., Cagáňová, D. (2020): Participation of all employee categories in innovation processes in Slovak organisations. Mobile Networks & Applications, 25: 853–859.
31. Stachová, K., Stacho, Z., Blštáková, J., Hlatká, M., & Kapustina, L. M. (2018). Motivation of employees for creativity as a form of support to manage innovation processes in transportation-logistics companies. Naše More, 65, 180–186.
32. Subrahmanyam, S. & Henari, A. (2022). Analyzing the Impact on Performance of Employees through Motivation and Career Development. 13. 348-363.
33. Uka, A., Prendi ,A. (2021). Motivation as an indicator of performance and productivity from the perspective of employees. Management & Marketing—Challenges For the Knowledge Society, 16, 268–285.
34. Vansteenkiste, M., Lens, W. and Deci, E.L. (2006), Intrinsic versus extrinsic goal contents in self-determination theory: another look at the quality of academic motivation, Educational psychologist, 41 (1), 19-31.
35. Vikhansky, O. S., & Naumov, A. (2014). Management. Moscow: Infra-M. [In Russian]
36. Vlacseková, D., Mura, L. (2017). Effect of motivational tools on employee satisfaction in small and medium enterprises. Oeconomia Copernicana, 8, 111–130.
37. Wang, J., Hutchins, H. M. (2008). What Does HRD Know About Organizational Crisis Management? Not Enough! Read on. Advances in Developing Human Resources, 10(3), 299-309.
38. Wolor, C., Solikhah, S., Susita, D., & Martono, S. (2020). How to Maintain Employee Motivation Amid the COVID-19 Virus Pandemic. International Journal of Economics and Business Administration, 8, 78-86.
39. Zdravomyslov, A. G. (1996). Needs, Interests, Values. Moscow. [In Russian]
40. Zavadsky, J., Hitka, M., Potkany, M. (2015). Changes of employee motivation of Slovak enterprises due to global economic crisis. E+M Ekonomie a Management, 18(1), 57–66.