THE MECHANISM OF STRATEGIC, POLITICAL AND PROCESS MANAGEMENT OF THE QUALITY OF UNIVERSITY SERVICES

##plugins.themes.bootstrap3.article.main##

##plugins.themes.bootstrap3.article.sidebar##

PDF
Published: Aug 29, 2017
https://doi.org/10.30525/2256-0742/2017-3-1-99-108

  Andrii Cherkasov

  Iryna Kolesnyk

Abstract

The purpose of this work is to justify the need to develop and implement a mechanism for managing the quality of higher education services, which will solve a number of pressing problems that have arisen at the national level, at the level of the higher education system and the level of individual higher education institutions. Methodology. This study is based on the use of ENQA standards and recommendations, as well as modern general methods and practice of quality management. Results. The functioning of the mechanism for managing the quality of higher education services should be considered at three levels of decision-making (three hierarchically subordinate components of the mechanism), which are as follows: strategic, political and process. It is determined that the management of a higher education institution, like any organization, is carried out at three levels of decision-making: strategic, tactical, and operational. The paper substantiated the content and features of the implementation of the functions of each component of the quality management mechanism. Practical implications. The work determined the components of strategic management of the quality of higher education institutions' services, which include: strategic analysis of the external environment and self-assessment of the educational institution, development of strategic plans, management of the implementation of the higher educational institution strategy. Value/originality. It is determined that the political management of the quality of higher education services includes a broad setting of goals of the higher education institution, which in turn is determined by senior management, set forth in written, formally announced (published) and communicated to all staff and units of the higher education institution. The political goals of the education institution regarding quality are structured by functional and administrative management areas.

How to Cite

Cherkasov, A., & Kolesnyk, I. (2017). THE MECHANISM OF STRATEGIC, POLITICAL AND PROCESS MANAGEMENT OF THE QUALITY OF UNIVERSITY SERVICES. Baltic Journal of Economic Studies, 3(1), 99-108. https://doi.org/10.30525/2256-0742/2017-3-1-99-108
Article views: 322 | PDF Downloads: 108

##plugins.themes.bootstrap3.article.details##

Keywords

higher education, quality management, university management, development, educational services, strategy.

References

Bagirov, V. (2005). High quality university education – the requirement of time. Higher education in Ukraine. Vol. 1, p. 15–19.

Cherkasov, А. & Rodionov, A. (2013). Formation of innovative-integrated quality control system of agrarian higher education. Scientific Bulletin of National Mining University, Vol. 41, p. 141–148.

Erokhin, S. (2004). State regulations and market self-regulation economic model of higher education. Problems of Economics, Vol. 4, p. 23–29.

Filippov, V. (1998). Comparative analysis of control systems in universities, companies and the economy education. University Management, Vol. 1, p. 7–9.

Gayrapetyan, V. (2006). Regulation of the European integration processes in the field of educational services – Donetsk, 20 p.

Kasyanov, D. (2004). Socio-economic development of the education market – Donetsk, 190 p.

Kratt, O. (2003). Higher education services market: methodological foundations of the research environment – Donetsk, OOO "South East Ltd", 360 p.

Popov, O. (2002). University management and management in the field of knowledge. Alma-mater, Vol. 11, p. 43–44.

Shapovalova, T. (2002), Features of investment in education as a factor of economic growth – Kiev, GROT, 129 p.

Sobolev, V. & Stepanov, S. (2204). Concept, model, and performance criteria internal quality control system of higher education. University Management, Vol. 2, p. 26–30.

Zhuravsky, V. (2003). Higher education as a factor of state and culture in Ukraine – Moscow, INYUR, 416 p.

Issue
Vol. 3 No. 1 (2017): Baltic Journal of Economic Studies