FUZZY TOPSIS METHOD OF LEARNING METHODS SELECTION FOR THE DEVELOPMENT OF TIME MANAGEMENT SKILLS AMONG EMPLOYEES OF IT COMPANIES

Abstract

For IT companies, one of the most important competitive advantages is a highly skilled workforce, so their learning and development, which can provide and stimulate this to a large extent, becomes one of the main priorities. In order to ensure its effectiveness, it is very important to select the most appropriate learning methods for the development of a specific set of skills. Therefore, the object of the article is the process of selecting the optimal method of learning of the employees of IT companies for the development of time management skills, which are important for each employee of the IT company, especially in the conditions of remote work. The goal is to improve the tools used to make such a choice. Fuzzy TOPSIS is the methodological basis of the article. The paper suggests a list of twelve criteria for achieving the research goal, which are divided into four groups: organisational aspects; resource components; quality criteria; and learning effectiveness criteria. The main choice was made from among six alternatives, including webinars, workshops, MOOCs, case studies, role-playing and shadowing. Because these learning methods are well suited to the development of time management skills. A total of three experts took part in this research. All of them work for IT companies and are qualified to carry out this type of analysis. The experts' linguistic ratings were converted into fuzzy triangular numbers on the basis of a seven-level linguistic scale. As a result, it was concluded that the best solution would be to use workshops to develop the time management skills of the company's employees. To check the reliability of the analysis, a sensitivity analysis was carried out, in which twelve different scenarios were analysed. In 75% of the cases, the result remained unchanged, which indicates a satisfactory level of quality of the calculations carried out. Thus, this approach makes it possible to significantly improve the effectiveness of employee learning and development through a well-founded selection of the most appropriate methods for developing a defined set of skills. It is also quite flexible and easily adaptable to other learning and development tasks.