EMPLOYEE EXPERIENCES IN A SERVANT-LED ORGANISATION: TREAT OTHERS AS YOU WISH TO BE TREATED
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Abstract
Numerous organisations attribute their accomplishments to the practice of servant leadership. However, only a few studies have focused on understanding the experience of employees working in an organisation committed to servant leadership. Furthermore, none of these studies have explored employees' experience with their daily guiding principles. The objective of this study is to gain insight into the nature of work in an organisation devoted to servant leadership, thereby guided by this philosophy. This is a qualitative study that employs a phenomenological approach. The study was conducted within a U.S.-based architecture and engineering services firm operating in the business-to-business market, which has maintained a longstanding dedication to servant leadership. The data collection process involves the conduction of in-depth, semi-structured interviews with both managerial and non-managerial staff members, with the option of follow-up interviews. Two main themes emerged: “Treat others how you wish to be treated” and doing the right thing. The findings contribute to both the theoretical foundation and practical application of servant leadership. The findings indicate that the practice of servant leadership, grounded in Christian values, served as the foundation for the organisation's guiding principles. These principles are rooted in the ethical framework of the Golden Rule, emphasising the value of acting in accordance with moral principles. The overarching philosophy that guides the organisation is predicated on the notion that it imbues employees with a sense of purpose in their professional endeavours, thereby endowing them with the requisite confidence and fortitude to adopt a servant leadership stance. The study also carries practical value, as the findings highlight collaboration within the organisation, centred on mutual support, moral values, openness, and accountability.
How to Cite
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Christianity, co-operation, ethical behaviour, guiding principles, practice, servant leadership
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