HOW EGOVERNMENT CAN CHANGE THE BUSINESS: UKRAINIAN ASPECT

Abstract

The purpose of the paper is to evaluate the impact of eGovernment on business and to define the main implementation characteristics of the following systems in Ukraine. Methodology. Statistical data provided by the E-Government Survey and Doing Business index were used for computing the linear regression model. Ordinary least square method was used for defining the model’s parameters. The paper review existing approaches to managing eGovernment in EU and Estonia as an example. Analysis of available eGovernment services was done to determine their general characteristics and system’s stakeholders. Results of the research demonstrate the strong correlation between the E-Government Index and Doing Business rating. Computed model proves the directly proportional relation between the two indexes and model’s accuracy allows to prove statistical significance of the model. The main approaches to term “eGovernment” were reviewed, as well as the most used classifications of E-gov services. Main eGovernment stakeholders were defined and their possible impacts on the project were evaluated. Positive impacts of eGovernment services were summarized and the most significant challenges for Ukrainian business and citizens are listed. Practical implication. Since implementing the software for providing administrative services has positive effect on simplicity of running business research results can be used for defining reform strategies in regulation changes. Defined list of stakeholders should be considered during designing and implementation of eGovernment solution for better understanding the real business needs. The research defines main bureaucratic barriers that slow down the development of e-government in Ukraine. Vale/originality. Defined model enable better understanding the relation between the government regulations and providing administrative services on-line. For the first time the research emphasizes on groups of stakeholders in Ukraine of eGovernment projects, including specialized non-governmental public organizations. The research results can be improved by the inclusion of additional macroeconomic and social indicators in regression model. Also, interaction of stakeholders at all stages of project design and construction of e-government services requires additional studies. Interdependence between stakeholders can be simulated, for example, by using game theory. Summarized challenges and bureaucratic limits for eGovernment (and for ICT at whole) can be used as short-term goals for revising and improving eGovernment policy in Ukraine.