The quality of higher education is the main feature of HEI. There are several approaches to assessing the performance of educational institutions. One of the leading process approaches is based on the principles of TQM (Total Quality Management) and the requirements for quality management systems of the International Organization for Standardization ISO. The basis for assessing the quality of higher education and training, as well as the quality of HEI’s activities are educational standards. The Ukrainian standards include: state standard, industry standards, HEI’s standards. The international standards of ENQA education quality guarantees include: standards for internal quality assurance of HEI, standards for external quality assurance of HEI, the European standards for external agencies of quality assurance. There are several models of education quality management systems: model of quality management system according to the international standard ISO 9001:2000 (DSTU ISO 9001:2001); the model of the European Foundation for Quality Management (EFQM) and its modifications for HE; the model of the Center for Higher Education Policy Studies (CHEPS) of the University of Twente (Netherlands); model of the Association of Universities in the Netherlands (VSNU); Belgian-Dutch model (Expertgroep HBO); Malcolm Baldrige National Quality Award in the field of education; benchmarking model for Australian universities and others. According to most researchers, there are some advantages in creating a quality management system of higher education institution in the context of the TQM ideology, which involves the application of process and systemic principles. The comparative characterization of factors influencing the quality of education in comparison with the principles of TQM, EFQM’s criteria and the requirements of the international standard ISO 9001:2000 and interdependent business processes. In the universities of the USA, France, Great Britain and other developed countries, the problems of general process quality management are considered in three planes. The study of the positive experience of developed countries, HEIs of which are included in the world rankings, and graduates are in demand in the labor market, allows to form a mechanism for implementing the TQM principles both at the state and regional levels.
How to Cite
process approach, ISO stan, TQM concept, HEI’s quality management models, PDCA Deming cycle, ЕFQM model, education quality
Asiyai, R. I. (2014). Challenges of quality higher education in Nigeria in the 21 st century. International Journal of Educational Planning and Administration,
Aigbomian, D. O. (2012). Quality education for transformation of individual and national values. Paper presented at the International Conference of the Faculty of Education, Delta State University, Abraka. November 14.
Armand Faganel and Slavko Dolinšek (2010). Quality Management Systems in Higher Education.
August-Wilhelm, S. (2000). Modeling of business processes / trans. from English O. N. Mikhailov. Moscow: Silver Threads LLC.
Baird, J. R. (2006). Quality: what should make higher education “higher”? Higher Education Research and Development, vol. 7(2), pp. 141–152. doi: http://dx.doi.org/10.1080/0729436880070205
Bologna process (2000). Bologna process : state, problems, ways of realization. Bureau of European Education. Available at: http://euroosvita.ospua.info/html/ch2/epvo.html.
George, S., & Weimerskirch, A. (2009). TQM. Total quality management. SPb. House of Science.
Law of Ukraine of July 1 (2014). № 1556-VII “On Higher Education”. Available at: http://zakon4.rada.gov.ua/laws/show/1556-18.
Lukina, T. O., & Korzhevskaya, G. M. (2007). Development and implementation of an education quality management system in the system of professional training of civil servants. Available at: https://core.ac.uk/download/pdf/32304887.pdf
Model criteria. EFQM (2014). Available at: http://www.efqm.org/efqm—model/model-criteria
Plysenko, G. (2016). Use of information technology in monitoring the quality of higher education under integrative system of competitive advantages application: theoretical and methodological aspects. Bulletin KNUTD, vol. 2 (97), pp. 71–78.
Nwadiani, M. (2014). Education and transformation leadership in a tertiary learning environment: Professor O. G Oshodin in perspective. Sixth Faculty of Education Lecture Series, University of Benin, Benin-City, April, 30.
Najm, Najm A., Yousif, A.S. H. & Al-Ensour, Jasser A. Al-Ensour (2017). Total quality management (TQM), organizational characteristics and competitive advantage. ournal of Economic & Financial Studies. August 5(04):12.
Satish, K. P., & Srinivasan, R. (2010). Total quality Management and Innovation performance: An Empirical Study on the interrelationships and Effects. South Asian Journal of Management, vol. 17(3), pр. 8–22.
Silva, G. Miranda, Gomes, Paulo J. L., Luís F., & Zulema L. P. (2014). The role of TQM in Strategic Product Innovation: An Empirical Assessment. International Journal of Operations & Production Management, vol. 34 (10), pp. 1307–1337. doi: https://doi.org/10.1108/IJOPM-03-2012-0098
Silonova Nataliya B., & Sidliarenko Anna V. (2015). Analysis Of Modern Management Systems To Improve The Educational Process In Universities. Scientific researches and their practical application. Modern state and ways of development. № 6–18.
TQM (2012). TQM as a management strategy for the next millennia. International Journal of Operations & Production Management, vol. 21 (5/6), pp. 855–876. doi: https://doi.org/10.1108/01443570110390534
Tornow, W. W., & Wiley, J. W. (1991). Service Quality and Management Practices. Human Resources Planning, vol. 14 (2), pp. 105–15.
Tsarenko, I. O. (2015). Foreign experience in quality management of educational services in higher education. XI International Conference “Quality Strategy in Industry and Education”. June 1–5, 2015, Technical University of Varna (Bulgaria), pp. 289-297.
Tricker, R. (2010). ISO 9001: 2008 for Small Businesses, Oxford: Elsevier Ltd.
TQM (2009). Quality management systems (2009). Requirements (ISO 9001: 2008, IDT): DSTU ISO 9001: 2009. [Effective from 2009-09-01]. Kyiv: Derzhspozhyvstandart of Ukraine.
Using PDSA (2017). Using PDSA to improve the quality of learning. Available at: http://agrostandart.com/yakist/30-osoblyvosti-zastosuvannia-protsesnoho-pidkhodu-pry-rozrobtsi-systemy-upravlinnia-iakistiu-vyshchoho-navchalnoho-zakladu.
U21 (2019). Ranking of National Higher Education Systems. Available at: http://www.universitas21.com/article/projects/details/152/u21-ranking-of-national-higher-education-systems
Zaggl, A. (2017). Manipulation of explicit reputation in innovation and knowledge exchange communities: The example of referencing in science.