DEVELOPING THE APPROACH OF E-SERVICES PROVIDING IN TERMS OF DECENTRALIZATION REFORM IN PUBLIC ADMINISTRATION SYSTEM OF UKRAINE
##plugins.themes.bootstrap3.article.main##
##plugins.themes.bootstrap3.article.sidebar##
Abstract
The purpose of the paper is to describe the approach of e-services providing in Ukraine in terms of decentralization reform. Methodology. We suggest describing the approach of e-services providing. According to the subject of description, methodology could be classified in groups presented below: description of the background (part 3), which reveals the need for digital education; analysis of digital transformation in public administration decentralization reform (part 4); strategic analysis of the vision for public e-services providing (part 5); generalization of the approaches (part 6). The development of the method of descriptive analyses has been based on several sources, namely: studies of the case of public e-services providing in Ukraine; analyses of extant literature on public e-services and their development. Results. Developing innovative and flexible public e-services in Ukraine, capable for adapting to the citizens’ current needs, has become crucial for public administrations. Progress in e-Government tools implementation continues in Ukraine in terms of decentralization reform. The e-Government concept puts into practice as the ambition of Ukrainian decentralized government to use information and communication technology (ICT) to provide more efficient public e-services for citizens. The relationship between citizens and the local government is crucial and it is mediated through modeling the process of e-services developing and deeper understanding current citizens’ needs by governmental officials. Practical implications. Our research aims at developing bases for strategic vision on public e-services in Ukraine as a framework that lays the foundations enabling a public administration to build flexible and innovative system of e-services, by relying on four bases (openness, participation, collaboration and integration). Value/originality. Revealing the current stage of decentralization reform of Ukraine enable to provide a case study of the organizational, institutional and social capacities for digitalization of e-services and form a strategic vision for their systemic development.
How to Cite
##plugins.themes.bootstrap3.article.details##
public administration, e-services, ICT, local government, strategic vision
Andriienko, A. (2019). Prospects of globalized smart approaches implementation in the development of large cities in Ukraine in the context of Ukrainian experience. Theoretical and methodological approaches to the formation of a modern system of enterprises, organizations and institutions’ development. Available at: https://ojs.ukrlogos.in.ua/index.php/monographs/article/view/431Ukrlogos.
Bernhard, I. (2020). Incentives for Inclusive E-Government: The Implementation of Contact Centers in Swedish Municipalities: Open Government: Concepts, Methodologies, Tools, and Applications. Available at: https://www.igi-global.com/chapter/incentives-for-inclusive-e-government/235174
Boiko, V. (2019). EU Cyber Public-Private Partnerships (cPPP): Approaches to Formation and Legal Framework. Strategic Panorama. Available at: https://www.academia.edu/35221560/EU_Cyber_Public-Private_Partnerships_cPPP_Approaches_to_Formation_and_Legal_Framework?source=swp_share.
E-services (2020). Cabinet of Ministers of Ukraine. Available at: https://www.kmu.gov.ua/en
Hunnius, S. & Schuppan, T. (2013). Competency Requirements for Transformational E-Government. Proc. HICSS.
Kirchner, J. et al. (2017). Future Skills: Which skills are lacking in Germany. Stifterverband für die Dt. Wissenschaft.
Kruk, R., Chantillon, M., Simonofski, A., Tombal, T., & Crompvoets, J. (2019). FLEXPUB: Developing a Strategy for Flexible and Innovative e-Services. Data for Policy. Digital Trust and Personal data. London: University College. Available at: https://www.researchgate.net/publication/333732108_FLEXPUB_Developing_a_Strategy_for_Flexible_and_Innovative_e-Services.
Matveieva, O., & Shevchenko, L. (2019). Analysis of the situation and trends in foreign trade of Dnipropetrovsk region: challenges and opportunities for the sustainable regional growth. Public Administration Aspects, vol. 9–10, pp. 79–87. Available at: https://aspects.org.ua/index.php/journal/article/view/684.
Navumau, V. (2014). Electronic experience of Georgis for Belarus. E-gov.by. Available at: http://e-gov.by/best-practices/elektronnyj-opyt-gruzii-dlya-belarusi.
Schenk, B., & Dolata, M. (2020). Facilitating digital transformation through education: A case study in the public administration, 53rd Hawaii International Conference on System Sciences. 2134–2144. Available at: https://scholarspace.manoa.hawaii.edu/bitstream/10125/64003/0212.pdf
World Economic Forum (2017): The Digital Transformation Initiative. Geneva: WEF